退款政策

Return & Refund Policy

Thank you for shopping with us.

Eligibility for Returns

We accept returns within 30 calendar days from the date you receive your order. To qualify for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Items that are damaged, worn, missing parts, or not in original packaging will not be eligible for a refund.

Non-returnable items:

Custom-made / personalized products
Clearance / final sale items
Hygiene / personal care items

Return Process

Please contact our customer support first to request a return authorization (RA number). Do NOT send items back without RA number. Packages received without RA may be rejected.
Our team will review your request and send you return instructions, including return address and return label if applicable.
Pack the item securely and ship it back following our instructions.

Return Shipping

If the return is caused by our error (wrong item, defective product, damaged upon arrival): We will provide a prepaid return label and cover return shipping cost.
If you return the item for personal reasons (changed mind, ordered wrong size): You are responsible for return shipping fees. Original shipping charges are non-refundable.

Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5–10 business days. Please note your bank or card issuer may take extra time to post the refund.

Damaged & Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery. Attach clear photos/videos of the product and packaging so we can assist you promptly.