物流政策
Shipping Policy
Thank you for your order! Below is our shipping information for all orders placed on our store.
Order Processing Time
All orders require 1–3 business days for processing before shipment. Processing does not include weekends or US public holidays. We do not ship on weekends or holidays. During peak seasons (Black Friday, Christmas, etc.), processing time may be extended up to 5 business days.
Shipping Methods & Delivery Time
We ship to addresses within the United States only.
- Standard Shipping: 3–7 business days after dispatch
Delivery times are estimated and not guaranteed. Delays may occur due to carrier issues, weather, or high shipping volume.
Shipping Rates
- Orders over $39: Free Standard Shipping
- Orders under $39: Flat rate $5 for Standard Shipping
Shipping Address
Please double-check your shipping address at checkout. Once an order has shipped, we cannot change your delivery address. If the package is returned to us due to an incorrect address provided by the customer, the buyer will be responsible for reshipping fees.
Tracking Information
Once your order ships, you will receive an email with your tracking number and tracking link. Tracking may take up to 24 hours to update after the carrier scans the package.
Lost or Stolen Packages
We are not responsible for lost or stolen packages marked as "delivered" by the shipping carrier. If your package shows delivered but you have not received it:
- Check around your property, mailbox, porch, or with neighbors.
- Contact your local USPS / UPS carrier to open an investigation. If your package shows no movement for more than 10 business days, please contact our support team so we can file a claim with the carrier.
Damaged Items in Transit
If your item arrives damaged, please contact us within 7 days of delivery. You must provide clear photos of the outer packaging and damaged product for us to process your claim.
Contact Us
If you have any questions about shipping, please email us at [JollyMyx@outlook..com]